Shipping policy
SHIPPING, PACKAGE PROTECTION & RETURNS
SHIPPING
We offer Ground Shipping via FedEx or UPS on all U.S. orders. The shipment will normally be delivered within 5 to 10 business days. Since her orders are ‘MADE TO ORDER”. NOTE: It takes a few days to do all the processes and separate steps to complete the manufacture of our clothing, especially the ones with embroidery.
Three Day Delivery - $12
Your order must reach us by 12:00 PM EST and 3 Day Air must be selected in check-out. The shipment will normally be delivered within three business days.
Express/Second Day Delivery - $30
Your order must reach us by 12:00 PM EST and 2nd Day Air must be selected in check-out. The shipment will normally be delivered within two business days.
Overnight Delivery - $35
Your order must reach us by 12:00 PM EST and overnight shipping must be selected in check-out. The shipment will normally be delivered the following business day.
Once we have shipped your order, we will send you an email with shipping details and a FedEx or UPS tracking number. Follow the link in the email to check the estimated arrival of your order.
We cannot ship to Post Office Boxes, APO/FPO addresses, freight forwarders, hotel or motel address. We cannot ship to Puerto Rico, Guam and all other U.S. possessions and territories situated outside North America.
PACKAGE PROTECTION
FERDINAND APPAREL offers complimentary package protection and carbon neutral shipping with Route. Route also ensures protection of customer's shipment in case of lost or stolen packages.
To learn more, click here for Route Package Protection.
To file a claim for order delivery issues, please click here for Route assistance: TOM FORD Route Package Claims.
RETURNS
Sale merchandise is final sale. We do not offer returns, exchanges, or store credit on purchased sale items.
You may return any non-final-sale product ordered on the FERDINANDBAREAPPAREL.com website for refund within fourteen (14) calendar days from the delivery date. Returned products must be in their original condition, unused, unwashed, unaltered, and in the same condition in which it was received with all tags attached, and in the original packaging and plastic wrap (including, if possible, the original delivery box). The original invoice must be provided with any return.
To return a product, login to your account to request a Returns Merchandise Authorization (RMA) or contact Customer Service at (424)248-5114 or email us at support.ferdinandbareapparel.com For more information on returns please see terms and conditions.
YOU MUST CHECK THAT YOUR SHIPMENT IS CORRECT ON DELIVERY. IF THERE ARE ANY DISCREPANCIES IN YOUR ORDER, FOR EXAMPLE, DAMAGED OR MISSING GOODS, WHEN YOU RECEIVE YOUR ORDER, YOU SHOULD NOTE THE NATURE OF THE PROBLEM BY HAND, IF POSSIBLE, ON THE DELIVERY NOTICE, AND SIGN. YOU MUST CONTACT US AS SOON AS POSSIBLE BUT NO LATER THAN TEN (10) DAYS AFTER RECEIVING THE DELIVERY. PLEASE KEEP ALL PACKAGING INCLUDING SHIPPING BOX FOR PHOTOS AND PROOF FOR CLAIM.
EXCHANGES
AT THIS TIME, FERDINANDBAREAPPAREL.COM PURCHASES RETURNED MUST BE MAILED BACK US TO BE EXCHANGED OR RETURNED (TO THE ORIGINAL FORM OF PAYMENT OR A GIFT CARD).
Certain restrictions apply to any return or exchange, including for altered or personalized products, sale and other non-returnable products. Please see Terms and Conditions for more information.
